This Privacy Policy is incorporated by reference in the Terms of Service. Terms used in this Privacy Policy shall have the same meaning given in the Terms of Service.

Information
When you sign up for our service, we will ask you to provide contact information such as your name, address, telephone number(s), email address(es), and payment information such as credit card details. Is some cases, such as high risk transactions, we may ask for a scan of your government issue photo ID and a scan of the front of your credit card.

If you contact us for customer support, we may also ask you for information about your account username, software and other information necessary to solve your issue.

If you contact us with sales questions, we may ask you for information about your hosting needs and previous experiences regarding web site hosting in order to better answer your questions.

When you visit our web site(s) we will capture your IP Address, time of and duration of visit, and time and duration of the pages on our web site(s) that you view. We may tie this information to the personally identifiable information we have about you.

We may also place a cookie that will identify you to us as a repeat visitor or a customer when you visit our web site(s). See What is a Cookie below. We may tie this cookie to the personally identifiable information we have about you.

If we send you an email, we may include a marker that will allow us to identify if that email is opened and viewed.

Use of our forums is at your own discretion. If you post on our forums, all information in your post will be available to the general public. It is your sole responsibility to censor the personally identifiable information in your posts and Sphere Web Hosting is not responsible and cannot be held accountable for any information posted by forum users.

Use of Personally Identifiable Information
We will use your personally identifiable information only as follows:

• for payment processing;
• to conduct a fraud check when you purchase a service;
• to provide customer support;
• to announce important information regarding our services or changes to our services;
• to notify you regarding your account or changes to your account; or
• to improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and web site visits to help us improve or target our web site(s) and customize your visit.

We will not provide any personally identifiable information about you, or disclose the content of the electronic data you store on our system, to any other person, other than to:

• a law enforcement or regulatory agency at their proper legal request or if your electronic data is found to contain illegal content;
• a third party who performs services on our behalf provided they have an equally strict privacy policy;
• legal counsel, or similar persons, as needed to protect or enforce our rights or the rights of others.

We absolutely do not transfer or sell your information for inclusion on third party email or other marketing lists.

Use of Non-Personally Identifiable Information
We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.

Security of Your Information
We store sensitive information securely encrypted in our databases. Additionally, sensitive information may be stored securely with our payment gateways Authorize.Net and PayPal. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

Children's Privacy
Our service is not directed towards children and is not available to children under the age of 13. We will not intentionally collect or maintain information about any person under the age of 13.

What is a Cookie?
A "cookie" is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit.

Reporting Abuse
Any party seeking to report violations of Sphere Web Hosting's policies may contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it .