| 1. How long does it take to activate my account? |
The time required depends on how long it takes to verify your billing information. In most cases, your account is setup and activated within 20 - 30 minutes. Some circumstances will require more time, and if that applies to you, we'll notify and keep you updated. |
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| 2. What payment method do you accept and are there any hidden fees? |
We accept Visa, MasterCard, Discover Card, American Express and PayPal. Your transactions are encrypted for security. There are no hidden fees. Unless you exceed the included resources, change/upgrade your plan or purchase special services, the amount you pay for your hosting plan will never increase from the date of purchase. If you are ordering special services, the fees will be disclosed up-front. |
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| 3. Do you have a money back guarantee? |
Yes, Sphere Web Hosting offers an unconditional 30 Day Money Back Guarantee. If you are not completely satisfied with our service(s) within the first 30 days, you will be given a full refund of your hosting plan's fee. To initiate your refund, just submit a ticket at the support desk and direct it to the Billing Department. |
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| 4. Can I upgrade or downgrade my account? |
You can upgrade or downgrade your hosting account at anytime. Monthly hosting fees are prorated so you're not locked into any plan. In some cases, such as when you have a basic plan, downgrading is not possible. For dedicated server hosting, you can upgrade or downgrade on your monthly anniversary. |
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| 5. I have a new account, how do I get help with my control panel? |
There are several ways to get help. The DemoCenter is a great way to learn about your control panel. Flash tutorials will take you step-by-step through the most common tasks. User Manuals and documentation can also be found in the Knowledgebase of our Support Desk. Another great source for help is the Member's Forum. The Member's Forum is an online community where you can give and get help from your peers. For those issues requiring special attention, our support team is always ready. Just submit a ticket at our Support Desk. |
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| 6. How do I submit a support ticket? |
Once registered at our Support Desk, you can submit tickets directly through the Support Desk or by sending an e-mail to
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from the e-mail account you entered when registering. (E-mail sent from non-registered e-mail accounts will not be answered.) |
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| 7. Do you have a Member's Forum? |
Yes, our Member's Forum is an online community where you can give and get help from your peers whenever you need it. |
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| 8. Is your support based in the United States? |
| Yes, our company and support are completely US based. |
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| 9. What is your Uptime Guarantee? |
Sphere Web Hosting strives to maintain 99.9% service availability, and guarantees it! If your web site isn't up 99.9% within any one month period due to hardware or datacenter network failures or due to operating system or system software issues not caused by you or scripts installed by you, we will issue a credit or refund for that month. The amount of the credit or refund will be equal to your hosting plan's monthly cost. Add-ons or other services are not covered by this guarantee. For dedicated server hosting, the credit is prorated and based on the actual downtime. |
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| 10. Can I cancel my account at any time? |
Customers may cancel at any time, in writing, by creating a ticket at the support desk and directing it too the Billing Department . Sphere Web Hosting gives you an unconditional 30 day money back guarantee on hosting and reseller hosting solutions. Refund requests after the initial 30 days will be refunded on a prorated basis of any unused time except for the following: There are no refunds on dedicated servers, administrative fees, install fees for custom software, domain name purchases or any other service fee or add-on. |
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