It's true. The support at Sphere Web Hosting is contagious. You'll be infected from the very first contact with our support technicians. Our drive to do more than what's expected makes a difference and it's noticeable. Your life will be a little easier and our approach to support is what makes us, well, us. It's just they way we do things.
Why is our support contagious? Simple, it's our people. They care. They care about you and they care about your success. When you submit a support request you won't get the silent treatment. You'll get results. We'll take action and won't stop until your issue is resolved. When you're happy we're ecstatic!
We maintain the last 7 days of all traditional shared and reseller accounts. That means there's always a minimum of 7 backups, at different points in time, of all your data. We can restore a single file, an entire website, or even individual MySQL tables if necessary.
Utilizing redundant fiber connections and featuring BGP technology to AboveNet and nLayer, our network self-heals failures without interruption and the redundancy starts with the entry-points to the data centers and continues right down to the 1 GB cabinet uplinks.